Patient Satisfaction

At Far Hills we understand that a good experience for the patient is ultimately a good experience for the surgeon’s practice. As such, we take it very seriously and strive to measure and improve our performance at every opportunity. Each and every patient receives a satisfaction survey during their visit. On the average, about 45% of our patients return these surveys. That means we receive 1000s of surveys each year full of comments our patient’s experience at the center.

Believe it or not, every one of these comments is reviewed, and not just by the person collecting them! In fact, the committee of surgeons that reviews our quality data also reviews all comments received from our patients. In addition, our management team makes a habit of calling the patients who submit the rare, significant complaint.

Feel free to review the history of our scores below. In addition, check out a few testimonials about which we are quite proud.

• “I have had a lot of surgeries at other places. But, my experience at Far Hills was the best of them all!”
• “Outstanding Service”
• “From the time I entered the front door I felt very comfortable. Everyone seemed genuine and I did not feel like a number…”
• “Everyone had continuous concern for my comfort with everything they did”
• “There was absolutely nothing I disliked, even a little bit, about the entire experience.”